BUSINESS HOURS
Our office is open Monday to Friday from 9am to 4pm PST. We are closed on weekends and Statutory Holidays.
WHO CAN BECOME A PARTNER ACCOUNT?
We support North American luxury spas, hotels and businesses that cater to clientele looking for the best sustainable-luxury products available. If you think your establishment would be a good fit for carrying B+G brands or you would like to know more about our brands, please reach out and connect with us at info@bellaandgaia.com.
HOW DO YOU CHOOSE YOUR BRANDS?
We evaluate each brand for its merits within the luxury and sustainability landscape. Are the choices they've used for design, packaging, materials natural? Is it a brand that is continuing to course-correct as new science and developments improve? Are they using the highest, most exclusive quality of ingredients?
These are just some of the areas we evaluate when we decide who to partner with.
These are just some of the areas we evaluate when we decide who to partner with.
Where can I submit my brand to work with B+G?
If you think your brand is a good fit for us, we'd love to hear from you! Please reach out and connect via email at info@bellaandgaia.com or submit your brand here.
Where can I find locations that carry the brands?
We have a growing network of partner companies, such as spas, hotels and clinics where you can experience the brands we manage in person. You can receive a prestigious treatment or purchase the products directly. Please connect with us via email at infor@bellaandgaia.com for assistance.
I’m looking for a new skincare routine – what do you recommend?
When you experience a treatment in one of the spas, your esthetician will provide suggestions on an effective at-home routine.
In what order should I apply my products?
When layering products, you want to make sure each step is absorbed into the skin to be most effective. A good rule of thumb is to layer based on the consistency of the product- thinnest to thickest. For more detailed instructions, consult with one of your aestheticians.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept Mastercard, Visa, American Express, and more.
HOW CAN I ENSURE MY ORDER WENT THROUGH?
When you place an order, you will see an order confirmation page containing your order number. If you do not see an order confirmation page after submitting your order, your order was not submitted successfully. You will also receive an order confirmation email sent to the email address that you included in your order.
MAY I CHANGE ITEMS IN MY ORDER ONCE THE ORDER IS SUBMITTED?
Unfortunately, we are unable to change items in your order after it is submitted. Please contact Client Services at info@bellaandgaia.com for help.
MAY I CANCEL AN ORDER?
An order may be cancelled if it has not been processed and prepared for shipment. To cancel your order, please contact Client Services at info@bellaandgaia.com during business hours (9:00 AM to 4:00 PM (Pacific Time) Monday-Friday) for immediate assistance.
I ENTERED THE WRONG ADDRESS. CAN THIS BE FIXED?
Before your order has been prepared for shipment, Client Services can help change your shipping address. Please contact orders@violetgrey.com as soon as possible. Note: once an order has been submitted, it is not possible to edit billing details.
I WANT TO SHIP ITEMS TO DIFFERENT ADDRESSES. IS THAT POSSIBLE?
It is not possible on our website to split up one order into multiple addresses. Instead place multiple orders and select a different shipping address for each order.