Shipping policy

SHIPPING TERRITORY
Bella and Gaia ships to addresses within Canada and USA. We do not ship internationally or to a P.O. Box address.
CAN I TRACK MY ORDER?
Once your order is shipped, you will receive a confirmation email with your tracking number and a link to track your package online.
LOST/DAMAGED PRODUCTS
If you do not receive your package, or if you received damaged items, please contact our customer service team at orders@bellaandgaia.com and include your order confirmation number in the correspondence. Please include photographs if the item is damaged.
SHIPPING TIME
Bella and Gaia offers standard Ground, 3-Day Express, 2-Day Air and Overnight shipping options. The shipping time frame begins after your order is processed and leaves our warehouse. We strive to process and ship your order within 24 hours of order receipt, and within 48-72 hours during promotions or other high order volume periods. Orders received before 1:00pm (Pacific Time) Monday-Friday will normally be processed the same day. Orders received over the weekend and on statutory holidays will be processed the following business day.
SHIPPING COSTS
All shipping costs will be calculated at check-out. You may choose the option to expedite your order. Within Canada, there is a flat rate of $15 for orders under $250, and orders over $250, shipping is complimentary. Within the US, flat rate of $25 applies.